I had a crumbling wall in my living room and ended up with brickwork showing through the plaster. I was sleeping on the sofa at the time and i was waking up with bits of wall all over me. I logged the job with the repair team. When i chased it up months later it wasnt on the system. I ended up paying for the wall to be re plastered. I had a rent debt from adelaide house dropped because the refund for replastering cost more than my debt so they opted to drop the rent debt instead of reimburse me for plaster work.

Beast from the east happened and my boiler stopped working for 7 days. They said they would be with me before 8pm, nobody turned up. This happened for a week. they had me wait in for somebody who never turned up. I lost a weeks wage waiting for them and by the time they came the boiler had fixed itself.

The windows in my flat are over 20years old and needs replacing because they leak and let in drafts.

I fell out of my shower and whilst falling i grabbed the shower curtain and i manged to rip it down off the ceiling, this was 3 years ago and it still hasn’t been fixed.

It took them ages to arrange somebody to come and level my kitchen floor because it was a trip hazard, i had to launch an official complaint to get my floor fixed before i laid my lino.

Incommunities are not bothered about maintaining their properties at all. You log something and they cant give you a day or time and expect you to sit in all day everyday just on the offchance they might turn up. they are more bothered about building new houses and giving money to charities but where it really counts, communication with tenants, building community relations is not there at all. There are various things ive requested permission to change and some as far back as nearly 4 years ago, i was told we will be in touch but guess what, they havent.

They are self serving and they really need some form of independent investigation to take place because they really are not what they seem.

Sorry for the long comment but last bit of advice, if you are planning to get a property with incommunities, get all the repairs done on the place before you sign the tenancy because if you dont and you sign it first then you wont get your repairs dealt with and you will be left to rot.

Also check to see if they are registered with AFTA, the anti fly-tipping association which you can check here https://www.afta.org.uk/

Last thing you want to do is be taken to court and prosecuted and end up with a criminal record. Be very wary when hiring these man and van type services to clear your waste.

Regarding the above comment, the fishing rights on the canal are controlled by Saltaire Angling Association who pay a considerable amount of money to the Canal & Rivers Trust. There is no such thing as free fishing on the canal.